Refund policy

We hope you’re made up with your purchase. If it’s not quite right, you can return it for a refund within 14 days of receiving your order. Exchanges are available for up to 28 days after receiving your order. There’s no need to contact us first—just follow the instructions below.

Returning an item

Items must be returned unworn, unused and in a resellable condition, with all original tags and packaging intact.

Please include your order number or packing slip inside the parcel so we know who it belongs to.

Package everything securely and use a tracked postal service. Keep hold of your proof of postage until your return has been processed, as the parcel remains your responsibility until it reaches us.

Return postage costs are the customer’s responsibility unless the item is faulty or incorrect.

Return address

International returns

For customs reasons, please ensure your parcel is clearly marked:

This helps prevent unnecessary customs charges. Please describe the contents as returned clothing or footwear and include your original order number.

We are not responsible for incorrectly completed customs paperwork or declarations. Any customs charges caused by an incorrect declaration may be deducted from your refund or credit.

Faulty or incorrect items

If your item arrives faulty, damaged or isn’t what you ordered, please use our contact page within 48 hours of receiving it.

Don’t send a faulty or incorrect item back before hearing from us. We’ll let you know what to do next and deal with each case individually.

Refunds and exchanges

Returns for a refund must be sent back within 14 days of receiving your order.

Exchanges are available for up to 28 days after receiving your order and are subject to stock availability.

Once your return has arrived, we’ll check it over and process your refund, exchange or credit as appropriate.

Please allow a little time for refunds to appear in your account after they’ve been processed. The exact timing will depend on your bank or payment provider.